Frequently asked questions

What is data credit?

1 data credit counts when you export 1 profile data including the email (if available). Each plan comes with different data credit quota you are able to use.

Do unused data credits from a previous month carry over?

Unfortunately no. Your credits will just reset, and unused requests will not carry over. Just make sure you always use your credit quota before your billing period is over.

I just want to use Hypetrace once to export data. Is it possible?

Yes. If that's the case just subscribe to a plan and cancel it once you are finished with your work. We keep your plan active until the last day of your billing period (the period you paid for).

What plan should I go for?

We recommend Agency plan if you need a large volume of data and access to all functionality. For small brands and individuals, Starter and Pro plans should be enough.

Do you offer custom plans to meet our needs?

Of course! Just contact us at [email protected]

Couldn't find an answer on question you want to ask?

Send us an email at [email protected]